Customer service
Ordering
- Customers order product or products by using an on-line ordering form, by e-mail or by phone. Every adult is considered as a customer if ordering at least one product, filling out requested data and placing the order.
- All prices are shown in Croatian kuna (kn)
- Merchandise is considered ordered when the customer chooses the product(s) and confirms the type of payment.
Payment
Ordered products can be paid:
- by a transfer order or using a payment slip
- internet banking
- credit cards American Express, MasterCard, Visa and Diners
- PayPal
Conversion statement
PRICES IN OTHER CURRENCIES – FOR USERS OUTSIDE CROATIA
Payment is always made in Croatian Kuna.
The amount that will be charged to your credit card is obtained by converting the Croatian Kuna into your currency according to the current exchange rate list of the Croatian National Bank. When you are charged, the amount is converted into your currency according to the exchange rate of the home credit card with which you paid.
As a result of currency conversion, there may be a small difference in price from that indicated on our website.
Product price
Payment on the website www.pcelarstvo-veber.hr is made in HRK. Prices are retail, expressed in HRK and include the corresponding VAT. The prices displayed on the website www.pcelarstvo-veber.hr are final with VAT calculated at 25%. Opg Pčelarstvo Weber is in the VAT system and according to the law must calculate the legal VAT rate. VAT is calculated according to the collected fees. The prices of the products do not include delivery costs and for that reason they are paid separately, all in accordance with the conditions and in the manner indicated in these Terms of Purchase (Pre-contractual notices). Before confirming the order, the price of the product, which includes VAT, the delivery price if it is charged, and the final price are stated separately so that the Buyer has an insight into the final price he pays for the ordered purchase service. In the case of payment by e-banking and general payment slip, the costs of payment and / or interbank transaction are not included in the price, but it is possible to calculate the cost of hope, which can amount to 3.00 kn
Delivery
Products will be packaged so that they cannot be damaged by usual transport management. Delivery starts right after purchase and they are usually delivered in 48 hours. Exceptionally, that deadline can be 72 hours after the order date, that is, purchase. Delivery is done by delivery services/package distribution.
If we cannot deliver the product, due to unexpected circumstances, in the given period, we will contact You using the contact information you have stated by placing the order.
After the delivery company receives the shipment from the vendor, the vendor is not responsible for the further course of shipment and eventual damages, and problems that may arise with further handling and shipment of the merchandise.
If the customer does not receive the merchandise, or the delivery status notification, after it is sent, in the expected period, the customer has a right to notify the vendor for actions of tracking down of the shipment to be done, or for a replacement shipment to be sent.
If the buyer refuses to receive the commodity ordered, the vendor can rightfully ask the customer for reimbursement of all the costs related to the shipment.
International delivery is done according to the price lists. International Delivery-Pricelist
Legal information
Protection and collection of personal information and their use
We commit to preserve privacy of all our customers. We collect only necessary, basic information on our customers that are essential for ordering, payment and delivery of our products. All of the information on customers are kept in strict privacy and are available only to employees who use them to perform the aforementioned tasks. We guarantee that the personal information of our customers will not be handed over for insight to third parties without a previous explicit and written authorization of the customers, unless obligated to do so by law.
Claims
Ordered products are packaged in such a way that they will not be damaged in usual transportation. The customer is obliged to inspect the shipped package upon reception. If there is any visible damage or shortcomings, we advise the customer to refuse the reception of said package because there is a chance that the product inside such a package is damaged.
If the package is damaged, please refuse to accept and ask that the delivery company makes a record of the damage taken place. The package will be returned to us and you will get a new one without any compensation.
Upon receiving the shipment the inspection of the product is the customer’s responsibility.
The customer is entitled to return the article that has not been ordered, or those damaged or faulty, if they are not results of shipment. The vendor will approve the replacement of the merchandise after mutual agreement (by phone or e mail), and a new shipment will be sent to the customer without any further expenses. When a reclamation is being made you are obliged to attach the receipt as proof of time of purchase.
Safety when shopping
Safety of payment
Safety of payment is secured by an SSL protocol
Since our first sale, there was never a loss of our customers funds.
Delivery security
Products that you have ordered have to reach you on time and intact. The risk of delivery is taken over by us and only when you receive the product, a 14 day complaint and reclamation period starts.
Safety of reimbursement
If you have received the product and later found it unacceptable for which ever reason you may return it in 14 days without any explanation and receive a full refund from us.
Counselling
If you have any questions related to the use of bee sourced products or you want advice on which product is the best for you we will gladly answer your questions.
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